Safety and wellbeing

Dear guest, in light of a new reality POST Coronavirus (COVID-19), we would like to share some information about the actions taken by our hotel.

Our first priority is the safety and wellbeing of our guests and employees, therefore, we have implemented, a reception protocol under the “Hosteleria Segura” label, which includes the following safety and hygiene measures:

• Hydro alcoholic gels are available to our guests in different and numerous places of our
• common areas.
• We have reinforced our cleaning program in public areas with frequent disinfection of high
• contact points.
• Strict cleaning protocols including extra disinfection at contact points in rooms and
• bathrooms.
• Reinforced social distancing in common areas.
• Food security reinforced with new protocols for breakfasts.
• Prioritization of Check-in, check-out and contactless payments whenever possible.
• Direct and immediate communication channel to answer your questions and better
• prepare your stay.
• Trained and prepared teams with safety and hygiene protocols
• We are doing our best to anticipate your needs.

Please do not hesitate to contact us if you have any concerns about your upcoming reservation, by mail to info@palacioshotel.com or calling us to the following number: + 34 941 180 100  We look forward to welcoming you soon!